About Support Hero

FOUNDERS

Matic Uzmah
Matic Uzmah
CEO and Co-Founder

Matic Uzmah is the Co-founder and CEO at SupportHero. He drives the company’s vision, strategy, growth and takes care that customers feel happy using SupportHero. He is involved in crafting the company culture and innovating future growth opportunities.

Florian Ernoult
Florian Ernoult
CTO and Co-Founder

At Support Hero, he’s responsible for designing and building the product architecture. He’s also involved in customer support (where the truth comes from :-). Very passionate about building great applications that are easy to change and scalable, but not over-engineered. His primary expertise is with the Grails and AngularJS frameworks, with which he has been developing for many years.

ADVISORY BOARD

Emeric Ernoult
Emeric Ernoult
Advisor

Emeric is the co-founder of AgoraPulse, a Social Media Marketing Software company launched in 2011 and based in Paris and San Francisco. AgoraPulse is currently being used by more than 5,000 businesses across 180 countries. He has advised French and international brands such as Virgin, FIA and Microsoft.

Raphaël Theet
Raphaël Theet
Advisor

Product expert for internet & SAAS services, Leading design, development and marketing of new products. He co-founded and built a 30 people digital product agency from the ground up and manage award winning project for leading international clients : Air liquide, Bouygues Telecom, BNP Paribas, Dassault Systèmes, LVMH, Orange, Vinci Airpor.

We’ve been building Saas softwares for the last 14 years. We understand your pain better than anyone as we’ve been there too! From the early days of our startups, we’ve always invested a lot in great customer support. A lot of time, a lot of tools, a lot of money. We’ve used Uservoice, HelpScout, Zendesk and all their competitors. Most of them are pretty good to handle inbound support tickets, but when it comes to providing support materials to our users and avoid those costly support tickets, they didn’t do the job. As we kept receiving a TON of questions we had already answered in our FAQs and tutorials, we knew that there had to be a better solution.

That’s how the concept of Support Hero came to life: the only way to make your support materials do the job they are supposed to do is to embed them where the users need them, within the app! We’ve been building Support Hero with that concept in mind, and we use it everyday on our own Saas products. You can be assured that we’ll keep improving Support Hero every day. We’re happy to see you around and hope we’ll help you reduce your incoming tickets, and improve your key Saas metrics.