Blog: Interviews

How to provide top-notch support for your clients

ProviderTrust is a SaaS company that provides screening, monitoring, and verification tools to simplify workflows and help healthcare professionals stay compliant. We had a great privilege to speak with Russ Cornwall, Product Manager of their VendorProof application, about the integrality of support to product success. I know you were always very careful about top-notch support for ProviderTrust clients so let’s start with what does good customer service mean to you? Good customer service means giving users the ability to find the right answer to their question without a lot of headaches. We love being able to provide our customers with the option to call or chat with us directly or to search for answers on their own without leaving the

How to build trust with first customers with Keri Byrne

Salesflare is a simply powerful CRM that automates your data to build better relationships and make more sales. A fast, visual and easy-to-use sales machine. Built on happiness with the latest tech, by humans for humans. Salesflare features a visual pipeline, automated tasks, a fully functional mobile app, an email sidebar, email tracking, web tracking, and built-in automation. Salesflare is the most popular CRM on Product Hunt.  We spoke with Keri Byrne, product evangelist at Salesflare on how to build a relationship with customers by providing great support and educational content. Let’s start with a generic one how do you get your first customers to trust you? It’s important to be transparent and friendly. We build trust with our customers by offering them

Support Hero Interview with CEO of HarmonyPSA, Steve Duckworth

This time we had a great opportunity to speak with Steve Duckworth a founder and CEO of Harmony Business Systems . He’s always interested in listening to and acting on user feedback. Hearing people tell him they don’t know how they managed before buying Harmony is the best motivation imaginable. To start off, for those who don’t know Harmony PSA, what do you do exactly? We develop, market and support a cloud business solution for professional services businesses called Harmony PSA. Why did you choose to take “the hard way” of bootstrapping instead of raising money for your company? It is very tough to get early-stage investment for business software as it’s not a high growth model. So, we developed it ourselves with money we

Dream Support – Advanced customer support outsourcing and consulting platform

Dream Support is a customer service outsourcing and consulting company which combines leading practices in hiring, training, management, and QA to build a strong remote support team. We spoke with Nikita Matveev, co-founder at DreamSupport.io. The story started with the AI project, Iris – a chatbot designed to help e-commerce business sell and support through Facebook messenger. Having tested Iris, they found out that sufficient data for an AI to learn can only be driven by great human service. Dream Support, an outsourcing company, was founded to research exceptional customer service. Their beloved clients and their heartfelt in-house support have built the culture that our remote teams proudly inherit. Staying at frontlines with customers, they accumulate unique experience they share

Interview with SaaS consultant and a marketer, Aaron Krall

Aaron specializes in turning expired trial users into paying users through ongoing email nurturing. He’s a non-competitive short distance swimmer. He makes dreams come true from his shed-turned-office (Shoffice) in Salt Lake City, UT. with his wonderful wife and two dogs. You can find more about him here: aaronkrall.io Let’s start with a generic one how do you get your first customers to trust you?  My first customers trusted me because I’d already but somewhat of a relationship through the Facebook Group that I started. For new clients, the best way I found to get them to trust me is by coming into the conversation without any expectations. I tell clients: If I can’t help you, I’ll let you know right

Cloud-based content management system for virtual and augmented reality

Virtual Reality and 360 are coming and like any medium out there you will need to find a way to measure its performance. Analytics are important in every Industry. VR is not going to be an exception! There are more VR headsets being distributed – from high-end (HTC Vive, Rift), Medium (GearVR) and low-end (Google Cardboard, ViarBox). With the arrival of fun new content which is arriving steadily on all VR platforms, marketing agencies and creators themselves will need to find a way to measure and analyze customer behavior. Headset distribution is correlated with the amount of good content. Luckily, there are more and more ways to create VR content than ever before. You can use 360 spherical cameras for live footage or create your own

"If you don't take care of your customers, someone else will."
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