Key Elements of a perfect SaaS customer support framework

How to reduce the number of customer support tickets (E-book)

Know if your support content is helpful?

  • Build a better support team for your Saas business
  • Get closer to your customers
  • How to provide more self service
  • Which metrics to take care of
  • Improve your onboarding process
  • Grow your SaaS business
  • Hopefully reduce your churn rate
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<span>Steli Efti</span>, CEO and Co-Founder of <span>Close.io</span>

How to achieve perfect customer support framework for SaaS?

“It’d be great if there was a “perfect” framework, but there’ll always be problems you can’t solve and customers that don’t get the answer they were looking for. Good support involves accepting that fact, and being straightforward with customers about how you can and can’t help.

Steli Efti, CEO and Co-Founder of Close.io
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<span>Francesca Castaldi</span>, Panel Manager at <span>WhatUsersDo</span>

How to achieve perfect customer support framework for SaaS?

“I have to say that I have always been very skeptic about help desk support, but Support Hero is very straightforward and intuitive. The time spent on the support emails has been reduced by the 50%, which is amazing!”

Francesca Castaldi, Panel Manager at WhatUsersDo
"If you don't take care of your customers, someone else will."
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