ADVANCED FEATURES FOR AN EFFICIENT
SELF HELP SUPPORT

All our features have one goal: make sure your support resources
help reduce inbound support tickets

Know what's working, and what's not

Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests.

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See what your users "really" search for

You’d be amazed by how users search for answers. They use search queries that you would have never thought of. Support Hero tells you exactly how your users search for answers so you can adapt your support resources accordingly.

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Put the right support content in the right place

Tutorials and FAQs are key to help your users discover your app’s features. But that’s only true if they are easy to find!

With Support Hero, you can customize the support resources that appear for each feature.

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See the results of your efforts

Support Hero captures all the searches performed by your users and tell you which ones were successful and which ones failed. You can easily track the results of your efforts.

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Works great with your favorite helpdesk

Connect your existing knowledge base to Support Hero and start gathering helpful insights in a matter of minutes.

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Make sure your users search your Knowledge Base

The Smart Contact Form will make sure your users search your knowledge base before sending their support tickets. No more “avoidable” tickets.

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Better qualify your support request

“Your app doesn’t work!” Does that kind of support request ring a bell?

Our Smart Contact Form will collect all the information you need to provide fast and efficient support.

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Embed your Help Center right within your app

95% of users will leave your app if they can’t find the answers to their questions in less than 1 minute. With Support Hero, you can embed your Help Center within your app. It won’t be hard to find!

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