Excellent customer service is one of the most important factors to consider when trying to grow your business. Implementing self-service software that allows customers to get immediate answers to their questions is one way to empower your customers and get ahead of the competition.
Help Scout is a leading service provider in their industry. Their self-service tool is a close competitor to Zendesk’s with a simpler, more intuitive approach. Most organizations in this space offer a free trial plan to begin, which is incredibly important when choosing which support solution to implement for your business. It gives you the opportunity to try out a product and know if you like the features and how it looks/feels before committing.
Here are six Help Scout alternatives to consider when making your decision:
An excellent alternative to handling customer issues via email, Freshdesk helps you keep conversations organized and easily share support responsibilities with team members. Their mobile application is very appealing to users, as it is designed with intention to be functional on even the smallest of screens.
Use as much or as little of the KnowledgeOwl power that you’d like. With easy access to their fully customizable platform, you control everything about how your knowledge base is presented to clients. Coding experience is not necessary, as their support team offers fast and knowledgeable assistance during the implementation process and beyond.
While SupportHero does help manage any incoming support tickets that your organization may receive, they take the process a step further by building a customized knowledge base with built-in materials that will help you avoid support tickets altogether. They help you understand what is working and what is not through their advanced analytics dashboard, so that you can make data based decisions to improve your customer experience and streamline workflows.
If you have an existing helpdesk option in place (like Salesforce, Drift, etc.) Support Hero has integration options available that allow you to easily connect your favorite tools and start gathering insights in a matter of minutes.
Respond to all of your customer support requests from one place, no matter what channel they come in on. Better yet, the LiveAgent system allows you to set up predefined responses that will improve your workflow and response times. Their colorful platform and agent badging system helps to create a fun and even competitive environment.
Super simple to use with the basic features that any support team requires. Customizable (and scheduled) reports help to save you time, money, and a lot of stress. The data provided is super helpful when it comes to decision making and improving your customer satisfaction rates.
There’s little to no learning curve required when you begin to use TeamSupport, so with some proper planning for the migration process, implementation can be very simple. An excellent option for business-to-business clients who need customizable reporting and analytics.
The list above is a great place to start your research for Help Scout alternatives. They all vary in terms of features and pricing, but each of the platforms listed includes a free trial period along with many demo opportunities that will help you find the one that best fits your needs.
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