Support Hero: A Knowledge Base for Today's Challenges

SAAS and IT: Technology companies use Support Hero to educate customers, answer questions and provide statistics on what customer challenges exists.

Hospitality: Customers in the Hospitality industry use Support Hero to better inform their guests. Whether a Hotel, Resort, FBO, or other service focused business, Support Hero can increase customer satisfaction.

Food and Beverage: Customers in the Food and Beverage industry use Support Hero to better inform their customers. Restaurants, Bars, Venues and many others are reducing redundant inquiries.

Reduce Calls, Emails, and Tickets

Answer Questions Quickly. Satisfy your Customers and Staff.

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Create knowledge base articles and tutorials

Tutorials and FAQs are key to help your users discover your site’s features. With Support Hero, you can easily create, import, and manage our support resources.

Deliver Help 24/7, right within your app or website

95% of users will leave your app if they can’t find the answers to their questions in less than 1 minute. With Support Hero, you can embed your Help Center within your app. It won’t be hard to find!

Know what's working, and what's not

Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests.

Leverage the statistics to improve your Help Center

Keep improving your support resources to educate your users over time. You’ll then easily be able to track the results of your efforts within Support Hero.


“Often, creating support documentation feels like writing a bunch of how-to’s, throwing them at the wall, and hoping that they stick. I’m so glad that SupportHero gives me a way to measure what sticks. 30% of customer questions are consistently answered by our documentation now, and we can identify exactly where we can improve.”

Eric Fung Marketing Engineer at Kissmetrics

“We’ve tried almost all support knowledge base products on the market, none came close to what Support Hero is offering. Beyond (beautifully executed) full in-app support, the insights are incredibly useful: 2 months after implementing Support Hero, we cut our volume of inbound support tickets by 50%. No other tool on the market will give you that!”

Kristell Cormarie VP Customer Support at Agorapulse

“I have to say that I have always been very skeptic about help desk support, but Support Hero is very straightforward and intuitive. The time spent on the support emails has been reduced by the 50%, which is amazing!

Francesca Castaldi Panel Manager at WhatUsersDo


Connect your existing knowledge base to Support Hero and start gathering helpful insights in a matter of minutes.

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Know exactly what your users search for, what they need help with, and make sure you have the support content that matches their request.

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