Matic Uzmah is the Co-founder and CEO at Support Hero. He drives the company’s vision, strategy, growth and takes care that customers feel happy using Support Hero. He is involved in crafting the company culture and innovating future growth opportunities.
Contact: matic (at) supporthero.io or schedule a demo call here.
At Support Hero, he’s responsible for designing and building the product architecture. He’s also involved in customer support (where the truth comes from :-). Very passionate about building great applications that are easy to change and scalable, but not over-engineered. His primary expertise is with the Grails and AngularJS frameworks, with which he has been developing for many years.
Contact: flo (at) supporthero.io
Emeric is the co-founder of AgoraPulse, a Social Media Marketing Software company launched in 2011 and based in Paris and San Francisco. AgoraPulse is currently being used by more than 5,000 businesses across 180 countries. He has advised French and international brands such as Virgin, FIA and Microsoft.
Product expert for internet & SaaS services, Leading design, development and marketing of new products. He co-founded and built a 30 people digital product agency from the ground up and manage an award-winning project for leading international clients: Air liquide, Bouygues Telecom, BNP Paribas, Dassault Systèmes, LVMH, Orange, Vinci Airpor.
We’ve been building SaaS software for the last 14 years. We understand your pain better than anyone as we’ve been there too! From the early days of our startups, we’ve always invested a lot in great customer support. A lot of time, a lot of tools, a lot of money. We’ve used UserVoice, HelpScout, Zendesk and all their competitors. Most of them are pretty good to handle inbound support tickets, but when it comes to providing support materials to our users and avoid those costly support tickets, they didn’t do the job. As we kept receiving a TON of questions we had already answered in our FAQs and tutorials, we knew that there had to be a better solution.
That’s how the concept of Support Hero came to life: the only way to make your support materials do the job they are supposed to do is to embed them where the users need them, within the app!
Support Hero is a self-service knowledge base that helps companies educate their clients. Helping them to create and deliver a game-changing user education experience that increases retention and engagement, while reducing customer relationship costs. Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests.
With clients like Kissmetrics, AppSumo, Agorapulse, and Thinkific, Support Hero has quietly been transforming the way users troubleshoot issues on the websites.
Most small software companies can’t afford to offer 24/7 customer support. It’s just not feasible. The other thing I would add is that offering efficient self-help resources can help a lot with that. Users don’t expect us to be available 24/7, but they still appreciate being able to find the answer to their question quickly.