Excellent customer service is one of the most important factors to consider when trying to grow your business. Implementing self-service software that allows customers to get immediate answers to their questions is one way to empower your customers and get ahead of the competition. Help Scout is a leading service provider in their industry. Their self-service tool is a close competitor to Zendesk’s with a simpler, more intuitive approach. Most organizations in this space offer a free trial plan to begin, which is incredibly important when choosing which support solution to implement for your business. It gives you the opportunity to try out a product and know if you like the features and how it looks/feels before committing. Here are
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Support Hero on Product Hunt
Hey Product Hunters! We’re pretty excited about this and I’d love to get feedback on my latest Product Hunt posting. Support Hero is a perfect tool for any growing company that wants to help their customers successfully use their product and educate them with a super simple knowledge base. With clients like Agorapulse, AppSumo, Thinkific, Kissmetrics, and Mailerlite, Support Hero has quietly been transforming the way users troubleshoot issues on the websites. You can see a sample of our clients here http://www.supporthero.io/customer. Most small software companies can’t afford to offer 24/7 customer support. It’s just not feasible. The other thing I would add is that offering efficient self-help resources can help a lot with that. Users don’t expect us to
How to provide top-notch support for your clients
ProviderTrust is a SaaS company that provides screening, monitoring, and verification tools to simplify workflows and help healthcare professionals stay compliant. We had a great privilege to speak with Russ Cornwall, Product Manager of their VendorProof application, about the integrality of support to product success. I know you were always very careful about top-notch support for ProviderTrust clients so let’s start with what does good customer service mean to you? Good customer service means giving users the ability to find the right answer to their question without a lot of headaches. We love being able to provide our customers with the option to call or chat with us directly or to search for answers on their own without leaving the
How to build trust with first customers with Keri Byrne
Salesflare is a simply powerful CRM that automates your data to build better relationships and make more sales. A fast, visual and easy-to-use sales machine. Built on happiness with the latest tech, by humans for humans. Salesflare features a visual pipeline, automated tasks, a fully functional mobile app, an email sidebar, email tracking, web tracking, and built-in automation. Salesflare is the most popular CRM on Product Hunt. We spoke with Keri Byrne, product evangelist at Salesflare on how to build a relationship with customers by providing great support and educational content. Let’s start with a generic one how do you get your first customers to trust you? It’s important to be transparent and friendly. We build trust with our customers by offering them
A Paris-based SaaS business that went to $5M in ARR with amazing customer support team
This time we spoke with Marcel Filip, a Product Quality Assurance at Agorapulse a social media management software launched in 2012. They got to $5M in ARR and are growing 80% per year. To start off, for those who don’t know Agorapulse, what do you do exactly? Agorapulse is an all-in-one social media management tool. We allow users to monitor and handle conversations with their fans and followers, let them use our powerful publishing tool, get and export statistics for their social profiles and many more. Our users are solo marketing experts, as well as large agency teams, on the other hand. How do you get your first customers to trust you? We try to apply the principle where the
Support Hero Interview with CEO of HarmonyPSA, Steve Duckworth
This time we had a great opportunity to speak with Steve Duckworth a founder and CEO of Harmony Business Systems . He’s always interested in listening to and acting on user feedback. Hearing people tell him they don’t know how they managed before buying Harmony is the best motivation imaginable. To start off, for those who don’t know Harmony PSA, what do you do exactly? We develop, market and support a cloud business solution for professional services businesses called Harmony PSA. Why did you choose to take “the hard way” of bootstrapping instead of raising money for your company? It is very tough to get early-stage investment for business software as it’s not a high growth model. So, we developed it ourselves with money we
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